Whether on your cellular phone, or your home SIP? phone, you can pick up the phone, and dial 611. This will be the same as dialing the toll-free number that would be available. You simply select 1 for support, or 2 for sales. If there is a long hold time, you could request a call back. This will allow the system to call you back when you are next in line. When answering the phone, press 1 to confirm that you are on the phone.